Privacy Policy

1. Information We Collect

We collect minimal information necessary to provide our service:

• Phone Number: Used for account verification and sending SMS alerts about available appointments.
• Enrollment Center Preferences: The locations you select to monitor for appointments.
• Program Type: Your selected Trusted Traveler Program (Global Entry, NEXUS, SENTRI, or FAST).
• Payment Information: Processed securely through Stripe. We do not store your credit card details.

2. How We Use Your Information

Your information is used to:

• Send SMS notifications when earlier appointments become available
• Manage your account and subscription
• Provide customer support
• Improve our service

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Such as Stripe for payment processing and Telnyx for SMS delivery.
• Legal Requirements: If required by law or to protect our rights.

4. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account at any time.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Opt-out of marketing communications

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@appointmenthawk.com.